Terms & Conditions
Effective date: May 10, 2026 — Sparkle5, LLC
These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Member” or “you”) and Sparkle5, LLC (“Luvu”, “we”, “us”, or “our”), governing your access to and use of the Luvu online dating platform and all related services, features, and applications (collectively the “Service”). Please read these Terms carefully before creating an account. By registering or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
1. Eligibility
You must be at least 18 years of age to use the Service. By creating an account you represent and warrant that:
- you are at least 18 years old;
- you have the legal capacity to enter into a binding contract;
- you are not prohibited from using the Service under any applicable law; and
- all information you provide is accurate, current, and complete.
We reserve the right to suspend or permanently close any account if we have reason to believe the account holder does not meet these requirements.
2. Account Registration and Security
Your account is personal to you. You must not share your login credentials with any other person or allow any other person to access your account. You are responsible for all activity that occurs under your account. You agree to notify us immediately at support@sparkle5.com if you suspect any unauthorised use of your account.
3. Subscriptions and Payments
Free tier. The Service offers a free tier with limited functionality.
Premium subscriptions. Certain features require a paid subscription. All prices are displayed before purchase and include applicable taxes where required by law.
Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You authorise us (or our payment processor, Stripe) to charge your payment method accordingly.
Cancellation. You may cancel your subscription at any time via Settings → Subscription. Cancellation takes effect at the end of the current billing period; you retain access to premium features until that date. No partial refunds are issued for unused time within a billing period, except as set out in Section 4.
Price changes. We may change subscription prices on 30 days’ written notice. Your continued use after the price change takes effect constitutes acceptance of the new price.
4. Refunds and Right of Withdrawal
General. We will issue a full refund within 14 days of an initial subscription purchase if you have not yet accessed any premium features, and you make the request in writing to support@sparkle5.com.
EU / EEA consumers. If you are resident in the European Union or European Economic Area, you have a statutory right to withdraw from a purchase within 14 calendar days of the transaction date (“cooling-off period”), provided you have not yet begun using the premium digital content. By explicitly requesting immediate access to premium features at the time of purchase you acknowledge that the right of withdrawal is forfeited once you begin using those features.
App Store / Google Play purchases. Purchases made through Apple's App Store or the Google Play Store are subject to the refund policies of those platforms. Please contact Apple or Google directly for such requests.
Exceptional cases. Outside the situations above, refund requests are evaluated on a case-by-case basis. Contact us at support@sparkle5.com.
5. Acceptable Use
You agree to use the Service only for its intended lawful purpose of meeting and connecting with other adults. You must not:
- post, transmit, or otherwise make available content that is defamatory, harassing, abusive, threatening, obscene, sexually explicit, hateful, discriminatory, or otherwise objectionable;
- impersonate any person or entity, or misrepresent your identity or affiliation;
- solicit money, financial information, or other valuables from other Members;
- advertise, promote, or solicit commercial goods or services;
- collect, harvest, or store personal data about other Members without their express consent;
- use the Service for any commercial purpose without our prior written consent;
- use automated tools, bots, scrapers, or scripts to access or interact with the Service;
- attempt to gain unauthorised access to any part of the Service or its underlying infrastructure;
- transmit viruses, malware, or any other harmful code;
- post or display contact details (phone numbers, external URLs, email addresses) on your public profile; or
- violate any applicable local, national, or international law or regulation.
6. User Content
Your responsibility. You are solely responsible for all content you post, upload, or transmit through the Service (“User Content”). You represent and warrant that you own or have all necessary rights to post your User Content and that it does not infringe any third-party rights.
Licence to us. By posting User Content you grant Luvu a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, adapt, publish, translate, and distribute your User Content solely for the purpose of operating, improving, and promoting the Service. This licence ends when you delete the content or your account, subject to reasonable technical and operational delays.
Content removal. We reserve the right, but are not obligated, to remove or restrict access to any User Content that we determine, in our sole discretion, violates these Terms or our Community Guidelines.
7. Intellectual Property
The Service, including its design, software, text, graphics, and all other content provided by Luvu, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the Service without our prior written consent.
8. DMCA / Copyright Notices
If you believe that content on the Service infringes your copyright, please send a written notice to support@sparkle5.com with the subject line “Copyright Notice” and include: (a) a description of the copyrighted work; (b) a description of where the allegedly infringing material is located on the Service; (c) your contact information; (d) a statement that you have a good faith belief that the use is not authorised; and (e) a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf.
9. Termination
By you. You may delete your account at any time via Settings → Account → Delete Account. Deletion is effective immediately. We will erase your personal data in accordance with our Privacy Policy.
By us. We may suspend or permanently terminate your account, with or without notice, if we determine that you have violated these Terms, our Community Guidelines, or applicable law, or if your account has been inactive for more than 24 months. We will endeavour to give you prior notice where practicable.
Effect of termination. Upon termination, your right to use the Service ceases immediately. Sections 6, 7, 10, 11, 12, and 13 survive termination.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
Luvu is a platform for adults to meet and communicate. We do not conduct background checks on Members and make no representations about the character, intentions, or identity of any Member. You are solely responsible for your own safety when meeting other Members in person.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Sparkle5, LLC AND ITS OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD 100.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
12. Indemnification
You agree to defend, indemnify, and hold harmless Sparkle5, LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your User Content, or your violation of these Terms.
13. Governing Law and Dispute Resolution
Governing law. These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law provisions.
Informal resolution. Before filing any formal legal proceeding, you agree to first contact us at support@sparkle5.com and attempt to resolve the dispute informally within 30 days.
Arbitration (US residents). If informal resolution fails, disputes between Sparkle5, LLC and US residents shall be resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA). Class action and jury trial rights are waived to the fullest extent permitted by law.
EU / EEA consumers. If you are resident in the EU or EEA, mandatory arbitration and class-action waivers do not apply to you. You retain the right to bring proceedings in the courts of your country of residence and to refer disputes to the competent consumer authority or to the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
14. Changes to These Terms
We may update these Terms at any time. For material changes we will notify you by email or by a prominent notice on the Service at least 30 days before the new Terms take effect. For non-material changes, the updated Terms will be posted with a revised effective date and will take effect immediately. Your continued use of the Service after any change constitutes your acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Service and may delete your account.
15. Miscellaneous
Entire agreement. These Terms and our Privacy Policy constitute the entire agreement between you and Sparkle5, LLC regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so in the future.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Contact for legal notices: support@sparkle5.com — Sparkle5, LLC, 30 N. Gould Street #10391, Sheridan, WY 82801, USA.